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Terms and Conditions for Leelalife.com

Welcome to Leelalife.com, a global online marketplace connecting clients with authentic Indian wellbeing specialists for personalized holistic wellbeing solutions. Please read these terms and conditions ("Terms") carefully before using our website.


Introduction

a. By using our website, you agree to be bound by these Terms, which may be updated from time to time by Leelalife.com ("we", "us", or "our"). If you do not agree to these Terms, you may not use our website.

b. Our website is designed to provide an online platform for clients seeking personalized wellbeing solutions from authentic Indian sources and wellbeing specialists providing those services.

c. Our website allows clients to discover, choose and integrate wellbeing and wellness solutions

d. Our website also allows clients to purchase Products, Practices, and Insights from authentic Indian sources relevant to holistic wellbeing & wellness.


Client Terms

a. By using our website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, and have the legal capacity to enter into this agreement.

b. You agree to provide accurate and complete information when registering and booking a session with a wellbeing specialist.

c. You agree to pay for any Products, Practices, and Insights you purchase on our website. Our website reserves the right to modify our fees and charges at any time without notice. You acknowledge and agree that our website may use third-party payment processors to process your payments. You acknowledge and agree that our website is not responsible for any fees or charges assessed by your bank or credit card issuer.

d. You acknowledge and agree that our website is not responsible for the accuracy or quality of any Products, Practices, and Insights provided by third-party authentic Indian sources.

e. You agree to comply with all applicable laws and regulations when using our website.

f. You acknowledge and agree that the sessions with the wellbeing specialists are provided for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

g. You acknowledge and agree that wellbeing specialists, guides, experts and Leela Life employees are not responsible for the outcome of any sessions or any other services provided by Leela Life.

h. You acknowledge and agree that wellbeing specialists, guides, experts and Leela Life employees shall not be held liable for any consequences, losses, or damages that may result from the advice, recommendations, or information provided on the website or during sessions.

i. You are responsible for consulting with appropriate professionals, such as medical doctors, mental health professionals, or legal experts, for specific advice or guidance related to your health, mental wellness, or legal matters.

j. You understand that the information provided by wellbeing specialists and Leelalife.com may not be suitable for every individual, and individual results may vary.

k. By using our website and engaging with wellbeing specialists, guides, and experts, you acknowledge that you are making an informed decision to seek advice and information, and you assume all risks associated with your choices based on that advice.

l. You agree to indemnify and hold wellbeing specialists, guides, experts, and Leela Life harmless from any claims, demands, or actions arising out of or in connection with the advice or information provided on the website or during sessions.

m. You acknowledge and agree that our website reserves the right to terminate your access to our website and services at any time without notice.

n. Prior to scheduling the first introductory session, the specialist has the flexibility to decline a client in case they are not satisfied with their responses to the questions asked by the specialist. If that happens, Leela Life team will help the client schedule a session with another specialist of the client’s choice.

o. Cancellation and Refund Policy - If the client or specialist cancels the session 24 hours prior to the schedule, Leela Life will offer a make-up session to the client. In case of cancellation within 24 hours, whoever cancels, will have to either refund or let go of the session fee accordingly.

p. Course Completion and Refund Policy - In case of partial completion of a course from either side, Leela Life will refund the client in proportion to the sessions completed, and Leela Life will let go of the commission.

q. You are encouraged to report any attempts by wellbeing specialists to contact you directly outside of the Leelalife.com platform to [email protected].


Specialist Terms

a. By using our website, you confirm that you are an authentic Indian wellbeing specialist with relevant knowledge and experience to provide personalized wellbeing solutions.

b. You agree to provide accurate and complete information when registering as a wellbeing specialist on our website.

c. You agree to provide personalized solutions relevant to holistic wellbeing & wellness during one-on-one introductory sessions with clients and in your courses and programs.

d. You agree to not share the client’s personal information with any third party and use it solely for the purpose of wellbeing consultation 

e. You agree to comply with all applicable laws and regulations when providing services through our website.

f. You acknowledge and agree that our website is not responsible for the accuracy or quality of any information provided by clients.

g. You acknowledge and agree that our website is not responsible for the outcome of any sessions with clients.

h. You acknowledge and agree that our website reserves the right to terminate your access to our website and services at any time without notice.

i. The first introductory session with every client will not be compensated, and should the client decide to continue with the course, the specialist will receive payment for it. Payment will be made by Leela Life on a monthly basis less the commission and the TDS.

j. Specialist Screening - Prior to scheduling the first introductory session, the specialist has the flexibility to decline a client in case they are not satisfied with their responses to the questions asked by the specialist.

k. Cancellation and Refund Policy - If the client or specialist cancels the session 24 hours prior to the schedule, Leela Life will offer a make-up session to the client. In case of cancellation within 24 hours, whoever cancels, will have to either refund or let go of the session fee accordingly.

l. Course Completion and Refund Policy In case of partial completion of a course from either side, Leela Life will refund the client in proportion to the sessions completed, and Leela Life will let go of the commission.

m. Introductory Offers - For our initial set of clients, Leela Life might have introductory offers that will impact the specialist’s rate card. This will be prior communicated and agreed upon.

n. You agree not to initiate direct communication with clients outside of the Leelalife.com platform.

o. All communication between you and clients, including but not limited to scheduling, session details, and follow-up, should be conducted through the communication channels provided by Leelalife.com

p. You acknowledge that any attempt to communicate with clients outside of the Leelalife.com platform may result in the termination of your access to Leelalife.com services.

q. Leelalife.com reserves the right to take appropriate action, including but not limited to terminating the specialist's account, in the event of a violation of these communication restrictions


Privacy

We take your privacy seriously. Please read our privacy policy to understand how we collect, use, and protect your personal information.


Intellectual Property

a. Our website and all content on our website, including but not limited to text, graphics, logos, images, and software, are the property of our website or our licensors and are protected by copyright, trademark, and other intellectual property laws.

b. You may not copy, reproduce, distribute, or create derivative works from any content on our website without our express written consent.

c. You may not use any trademarks or service marks of our website without our express written consent.


Recording ofSessions

a. Our platform records sessions between clients and wellbeing specialists for two purposes - for clients’ perusal in case they want to go through or refer to the session and for specialists to create a personalized course plan for the client. 

b. You acknowledge and agree that all recorded sessions are the property of our website and may be used for the above two purposes.

d. You acknowledge and agree that you do not have any right to claim ownership of any recorded sessions or portions thereof.

e. You acknowledge and agree that our website is not responsible for the loss, damage, or unauthorized access to recorded sessions.

f. You acknowledge and agree that our website may delete recorded sessions after a certain period of time, as determined by us in our sole discretion. In case you want us to delete a specific recording, please write to us at [email protected] and we will do the needful.

g. You may not reproduce, distribute, or create derivative works from the recordings without our express written consent.

h. For the course sessions, the client can choose to pause or stop recording


Disclaimers and Limitations of Liability

a. Our website provides our services on an "as is" and "as available" basis, without any warranties or representations of any kind, express or implied.

b. Our website does not warrant that our services will meet your requirements, be uninterrupted, timely, secure, or error-free.

c. Our website is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, goodwill, data, or other intangible losses.

d. You agree to indemnify and hold our website, its affiliates, officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our website or services, your violation of these Terms, or your violation of any rights of another.


Governing Law and Dispute Resolution

a. These Terms shall be governed by and construed in accordance with the laws of India.

b. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

c. The arbitration shall be conducted by a sole arbitrator appointed by our website.

d. The language of the arbitration shall be English.

e. The place of arbitration shall be New Delhi, India.

General Provisions


a. These Terms constitute the entire agreement between you and our website and supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic.

b. Our website reserves the right to modify these Terms at any time, without notice.

c. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

d. Our website's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

e. You may not assign these Terms without our prior written consent.

f. Our website may assign these Terms without your consent.

g. These Terms are binding on you and your heirs, executors, administrators, successors, and permitted assigns.


Termination

a. Our website may terminate your access to our website or services at any time, without notice, for any reason or no reason, in our sole discretion.

b. You may terminate your account at any time by contacting us at [email protected].

c. Upon termination of your account, you acknowledge and agree that our website may delete all your personal information and any other data associated with your account.

d. Termination of your account shall not relieve you of any obligations or liabilities accrued prior to the termination.


Contact Information

a. If you have any questions or concerns about these Terms, please contact us at [email protected].

b. If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].

c. You acknowledge and agree that our website may contact you by email, phone, or postal mail for the purpose of providing our services to you or marketing our services to you.